• Date: 22nd September 2018 • Time: 6:00 pm to 9:00 pm • Venue: PTDCA Lecture Room, Niketon, Gulshan-1, Dhaka-1212 SESSION OVERVIEW: In the competitive market, customers are expecting high levels of service and quality. To gain competitive advantages, successful companies are continuously managing quality service and improving customer satisfaction. The participants will learn about the customer service, quality management tools, ways of improving customer satisfaction, techniques to improve people skills. HOW PARTICIPANTS WILL BENEFIT AFTER THE TRAINING: • Learning basic quality concept, customer-driven market, customer demand, and calculation of total cost of quality. • Learning steps to improve quality management. • Changing internal perception of customers. • Building strong customer relations. • Gaining competitive advantages and customer retention. • Learning to influence customer expectations. • Improving service to both internal and external customers. • Using skills to build effective relationships. • Increasing brand loyalty and customer loyalty. • Implementing improved people skills to enhance overall customer service. • Maximizing service value. WHO WILL ATTEND: • Students • Corporates • Academic • Entrepreneurs METHOD OF TRAINING: • Lecture • Video • PowerPoint • Case Study • Task of the participants  
REGISTRATION DETAILS
• Regular Course Fee: BDT. 1,500 +VAT Per Person. • Special Discount may be given for corporate clients, BSHRM members & students. • Fees include snacks, tea, logistics and training materials. *Seats are limited (considered on 1st come 1st served basis). So, please confirm your registration within 20th September 2018 or earlier. • Please call us at: 01709979849 and 01534323864 • E-mail at [email protected], [email protected] (Certificate will be awarded to the participants.)  
RESOURCE PERSON:
Jennifer Hossain
Faculty of BBA and MBA at the Daffodil International University (DIU) and Asian University of Bangladesh (AUB). An Entrepreneur and an International Business Development Consultant in Bangladesh, India, Malaysia and Australia since 2008. MBA (Entrepreneurship, HRM), the University of Technology, Sydney (UTS) & University Kuala Lumpur (UniKL). Business Communications Manager at the Australian Academy of Business Leadership (AABL). Worked as Manager, International Business Development at Australian Based Company to maintain the operations in the global market including corporate training, Student Counselling, IT/Business Consulting, Career Consulting, HR Training, Health Sector, and Education Sector. Received Outstanding Paper Award for Entrepreneurial Paper entitled “Experiential Open Innovation and Co-creation in Global Entrepreneurship” at the 1st International Conference on Global Business, Entrepreneurship and Creative Industry 2016. Journal Review Committee member at the Emperor International Journal of Economics and Social Science Research (EIJESSR), Monthly Online Journal. Conducts workshops in Malaysia and Bangladesh on Entrepreneurship, Business Development, Communication Skills and the Project Management Professional training. As an author, published five journal articles in the International Journals and participated at different international conferences in Malaysia and Indonesia. Worked with University Kebangsaan Malaysia and contributed to the social welfare by designing and delivering HIV/AIDS education and awareness workshops in Malaysia.Worked 3 years at Centre for Policy Dialogue (CPD) as Executive to the eminent Economist Dr. Debapriya Bhattacharya, Distinguished Fellow at CPD and Former Ambassador of Bangladesh to the UN Offices, Geneva. Successfully launched Asia’s first collaborative Learning Social Networking platform “Voicenet Ukuya” at PSMB Conference & Exhibition on 19th October 2010 in Malaysia while working at the LSS Academy Sdn. Bhd. Worked at InfoAnalyticain India. Successful projects include amazon.com, fsokx.com, wiifitworld.com, other e-commerce blogs and NGOs.Became an expert in Branding and Advertising as she has worked at A Positive Adverting Limited as a Strategic Planner and have an educational background in Entrepreneurship, Human Resource Management, Marketing, Communication, and Journalism.    
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